Legal

Privacy Policy

Last Updated: December 17, 2024

1. Introduction

eMVP Performance ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our basketball training services, or engage with our SMS/text messaging services. This policy complies with A2P 10DLC standards for business messaging.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for basketball training sessions
  • Purchase training packages through Stripe
  • Subscribe to our SMS notifications
  • Join our community platform
  • Contact us for inquiries
  • Provide testimonials or feedback

Information Collected

  • Name and contact information (email, phone number, mailing address)
  • Payment information (processed securely through Stripe)
  • Training preferences and athletic background
  • Communication preferences
  • Usage data and website analytics

3. SMS/Text Messaging (A2P 10DLC Compliance)

Consent and Opt-In

By providing your mobile phone number and opting in to receive text messages from eMVP Performance, you expressly consent to receive SMS messages including:

  • Training session confirmations and reminders
  • Schedule updates and changes
  • Training tips and performance insights
  • Special offers and promotions
  • Community updates and announcements

Message Frequency and Charges

Message frequency varies based on your training schedule and preferences. Standard message and data rates may apply. We do not charge for our text messages, but your mobile carrier may charge you according to your plan.

Opt-Out Instructions

You can opt out of receiving text messages at any time by:

  • Replying "STOP" to any text message
  • Contacting us directly at +1 772-677-8726
  • Emailing us your opt-out request

4. How We Use Your Information

We use the information we collect to:

  • Provide and manage basketball training services
  • Process payments and manage bookings
  • Send training confirmations and updates
  • Communicate about your training progress
  • Provide customer support
  • Send promotional materials (with consent)
  • Improve our services and website
  • Comply with legal obligations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • With service providers (Stripe for payments, SMS providers for messaging)
  • When required by law or legal process
  • To protect our rights, property, or safety
  • With your explicit consent
  • In connection with a business transfer or merger

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment information is processed securely through Stripe's PCI-compliant platform. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Training records may be kept for performance tracking and improvement purposes.

8. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications
  • Withdraw consent for SMS messaging
  • File a complaint with regulatory authorities

9. Third-Party Services

Our website and services integrate with third-party platforms including Stripe (payments), community platforms, and SMS providers. These services have their own privacy policies, and we encourage you to review them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

How to Contact Us

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address.

Mailing Address:

EMVP PERFORMANCE
7 Center Drive Douglaston NY 11363

Telephone:

+1 772-677-8726

Email:

emvperformance@gmail.com